Terms & Conditions

Olive 3 is committed to ensuring that your personal data is protected in accordance with the Personal Data Protection Act 2012. The collection, use and disclosure of your personal data, which will be obtained directly from you, or information we obtain as a result of our relationship with you, may include but is not limited to the following purposes:

 

• To render medical services and meeting your healthcare needs within Olive3.

• To transfer or share your data with other members of Olive3 or third-party vendors engaged by us for the purpose of rendering medical care to you. These parties may be located outside of Singapore.

• To communicate with your employer or insurer for claims, reinsurance and compliance/audit purposes pertaining to your care.

• To respond to your enquiries and feedback as well as to provide advice and services for purposes of ensuring continuity of care.

• To provide you with marketing information about our goods and services.

• To notify you of our marketing events, initiatives, membership programmes, rewards schemes, offers and promotions.

• To comply with any applicable laws, regulations, guidelines or rules administered by, or to assist in law enforcement and investigations conducted by, any governmental or regulatory authority.

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Please note that in order for us to render medical services to meet your healthcare needs, it will be necessary for us to process your personal data. Without a complete record of your information, it will affect our capacity to accomplish our purposes stated above.

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We will retain your personal information either for the period of our business relationship or for the requisite retention periods as stipulated in any contractual arrangements or under any applicable law, whichever ends later.

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We will endeavour to take reasonable precautions to ensure that your personal data that we collect and/or process are accurately reflected in our system in accordance with the details provided by you. The accuracy of the personal data depends to a large extent upon the information you provide. If you would like to update your existing data given to us, you may approach our clinic staff.

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Due to the sensitive nature of the data, all requests for access to the information have to be made in person and the following relevant original documents are required for requests to update the information:

 

• For change in name, please provide original NRIC, deed poll or marriage certificate.

• For change in NRIC/FIN/Passport No., please provide the original NRIC, FIN or passport.

• For change in local or foreign residential address, please provide one of the following documents (dated or valid within the last 3 months)

1. Telecommunication/Internet bill/ Utilities bill

2. Statement/letter from HDB

3. Credit Card/ Bank/ Insurance Statement

4. Tenancy agreement for residence

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The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you.

You may at any time withdraw any consent given for the collection, use or disclosure of your personal data for any purpose. We will inform you of the potential consequences of acceding to your withdrawal request, as it may affect our ability to provide services to you.

Should you have any further queries with regard to how we manage your personal data, you may address your communications to:

 

​Customer Experience Management
Olive 3 TCM Pte Ltd
321, Orchard Road,

#08-07,

Orchard Shopping Centre

Singapore 238866

Email: feedback@olive3tcm.com

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*Administrative charges apply.

 

Olive3 reserves the right to amend this policy at any time.